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Standard Support is included with all Violond Cloud solutions. This level is mainly for autonomous customers who use services for non-critical applications.
Does your business need the very quickest response times from our support teams? With Premium Support, your support requests are prioritised over Standard Support customer requests. We recommend it for non-critical environments.
The right level of support for production environments. Violond Cloud Business Support provides 24/7 access to technical support. The purpose of this is to provide a first response within 30 minutes to your critical incidents (criticality level P1). It also gives you the option of requesting additional cloud architecture services (on quotation).
Enterprise Support provides you with key account expertise for your critical production environments, with extensive 24/7 technical support and additional services.
